If you use our CoolCram study guide(s) and fail your exam once within 30 days of purchase, contact us -- we will refund your money, which is the lower between the guide price and the test fee. You only need to fax the official failed transcript us, or scan the official failed transcript and email the electric copy to us, and then you will get your money back -- no questions asked.

Important Notes:
1) Exam fee varies from country to country, so we will refund the lower between the guide price and the exam fee.
2) Coolcram Lab has the right to ask you to fax or mail the transcript if we think necessary.
3) If you have any questions about this Money Back Guarantee, please feel free to contact us.