Q: What do CoolCram guides contain? How many questions are there in the guides?

A: The latest real exam questions and correct answers which you can't find anywhere else. What you will have in your real exams are exactly what you will have in the CoolCram guides so the pass of the exams is 100% guaranteed.

The number of questions in the guides varies depending on the specific IT certification exam question pools most of which contain 100-300 questions.

There is a policy of CoolCram not to disclose the accurate details of various certification exam question pools publicly. Accordingly, we will not disclose the exact number of questions there are in the guides and when exactly the guides were updated most recently, so please do NOT inquire. We do guarantee our guides are updated as necessary and cover the most current exam question pools.

Q: What is the format of your products?

A: Adobe Acrobat PDF files. PDF is almost the industry standard for distributing e-books. You only need to download the free Adobe Acrobat Reader to open and print PDF files. No installation needed and no viruses involved. We don't think it's a good idea to produce any engine for those questions. Why do we need to make things simple to be so complicated?

The PDF files are encrypted and the contents can not be copied and pasted into other files like MS Word Doc etc. We can not send the guides in any other format other than the current PDF. Thanks for your understanding.

Q: How could I order the study guides?

A: You could order on our online order page which provide by CCNow.com.

Q: Is it secure to order online using credit cards?

We have an Online Ordering System at CCNow.com. Which is an Internet-based payment processing vendor has about 27000 clients like CoolCram and processes tens of thousands transactions everyday. The security issue is what CCnow and CoolCram most concern about and serious measures have been taken by CCNow to ensure your transactions are absolutely secure technically. The whole ordering procedure is processed independently on CCNow's secure ordering server so even CoolCram has no way to know any info of the credit card you use to order

Q: How soon would I receive the products after I place the order?

A: Within 24 hours. Please understand that we probably are sleeping when you are working or playing if you are NOT in the Asia. :-) BTW, within-24-hours response is our service standard. We would try our best to respond ASAP but we really have to sleep, eat and work for a living. It's just our formal work that will guarantee we can provide you with the best IT materials in the world. If you don't receive our any responses within 48 hours, it is most probable that your email account does not work properly. Please send us another email with a new email account.

Q: How often are your study guides updated?

A: Our study guide are updated on a continual basis, as needed, in order to keep up with changes made to the exams.

Q: I want to order several study guides at once, but I'm afraid some may become outdated before I get a chance to take the exams?

A: All our customer are entitled to free updates for a period of 3 months after the purchase date. Just email us 2-3 days before your test for the probable updates. If it is, we will send it to you at no charge.

Q: What method of shipping do you use?

A: We send our study guides to your email account in PDF format or send you an email with info on downloading of the products you have ordered. with no shipping fee.